Answers to the most commonly asked questions. If your query isn’t covered here send an email to

When is your shop on Ruislip High Street open?

Our shop is open from 9:30am to 5pm Tuesday to Saturday. For Christmas and New Year opening times please click here

What are the delivery charges for orders from the Online Shop?

All orders are shipped out via Royal Mail free of charge with in the United Kingdom.

How long will delivery take?

All items are currently shipped by Royal Mail Special Delivery and take approximately 2 working days.

If I don't like it can I return it?

Yes, you can return your item(s) for a full refund up to 30 days from the date of purchase (item(s) must be in new undamaged condition).

How secure is shopping in the Online Shop? Is my data protected?

Yes. We take every precaution to ensure that your data is protected.

What exactly happens after ordering?

Your order is picked, packed and dispatched. You will be kept up to date by email

Which Birthstone do I need?

Click Here to find which Birthstone is right for you.

I don't know the finger size?

Click Here for ring size help and information.