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About Us

Welcome to Patrick Graham Independent Jewellers based in Ruislip we are a family run business with over 30 years experience in the jewellery trade. We stock both brand name jewellery and watches and with our own Jewellery Workshop on the premises we design make repair and sell jewellery.

Our Clients Opinion

I just love their 'Made in Ruislip' range - so unique and stylish. Ordered my birthday present today - the staff were wonderful and I can't wait to have my ring soon. Thoroughly recommended
Stephanie Bramble, Facebook
The service was impeccable and your commitment to providing us with fair trade gold was totally amazing. I know it wasn't an easy process and many would have given up. I love my rings. Thank you
Sital Punja, Facebook
Christine designed a wedding band so my engagement and eternity ring all sat well, we picked them up yesterday, we were so pleased they couldn't have been better so thank you to all at Patrick Graham, you have done me a super job.
Jackie Newton, Facebook
Very pleased with the service I have received, would definitely recommend!
Gillian Padgham, Google Review
 
 

Privacy Policy

PROTECTING YOUR PRIVACY

PROTECTING YOUR PRIVACY - Patrick Graham Jewellers

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

CONTENTS OF PRIVACY NOTICE
1. Introduction
2. About us
3. When do we collect your personal data?
4. What sort of personal data do we collect?
5. How and why do we use your personal data?
6. How we protect your personal data
7. How long will we keep your personal data?
8. Who do we share your personal data
9. What are your rights over your personal dat
10. Any questions

1. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.


2. We are an independent family Jewellers with a design department and workshop on the premises. We only have one premises. Our address is 19 High Street Ruislip HA4 7AU. We also have a website www.patrickgraham.co.uk


3. We only collect your personal data with your permission. This can be given in two ways. In store by signing a form giving us permission to contact you, or you can register with us on line at www.patrickgraham.co.uk. In either case the details we take are not passed on to any other organisations, businesses or individuals. All data is stored securely.


4. When you fill in our loyalty card application whether in store or on line we ask for the following: Your name and address. Your e.mail address and your telephone number. Also if you use the contact form on our website we ask your name and e.mail address and telephone number. When you leave a piece of jewellery or another item with us for repair or put a deposit on an item to be collected at a later date we take your name and telephone number. When your order a piece of jewellery to be made especially for you we take your name e.mail address and phone number. We do not store your credit card details.


5. We use the above mentioned data to contact you in connection with a repair or commission . From time to time we may send you an e.mail or letter telling you of new designs or products.


6. Your information if in paper form is kept in a locked storage cupboard. Any information provided through our website is kept securely.


7. We keep your personal data indefinitely unless you ask us to modify it or remove it from our records. Every time we send you an e.mail there is an easy to use opt out button.


8. We do not share your personal data with anyone. The only exception to this would be if you asked us to send you an item in the post. In this case your address would be on the front of the the parcel and of course available to Royal Mail. We do not use couriers.


9. What are your rights over your personal data?

An overview of your different rights
You have the right to request:
• Access to the personal data we hold about you, free of charge .
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop using your personal data for direct marketing .
• That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that the Patrick Graham holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information to be amended, please contact us in store, by phone or online.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10 Any questions.
Feel free to talk to a member of staff in store or by phone on 01895 637969. By e.mail jewellery@patrickgraham.co.uk.
Our privacy policy is avaialable for you to view at any time at www.patrickgraham.co.uk